After some discussion they suggested their VOIP system, and we merrily went along with their suggestions as we know that Telstra is the main player in the phone Market, and they obviously know what they are doing.
Boy! Were we wrong!
Since that day we have battled to keep our phones, emails and website all working at the same time.
They have sent technicians out on a number of occasions, changed the router 4 times and threatened us with a $180 cancellation fee to get out of the contract.
Well my answer to Telstra is to come and take the phone system and put it where it fits best. No amount of cancellation fee is worth losing your business over. We are constantly getting emails and phone calls asking us if we are still in business because our emails are bouncing back to the senders.
Now having gotten all of that off my chest I want to say that I am not “technology deficient”. I had a Skype phone many years ago with “3” and appreciate the value of VOIP. Unfortunately my current experience with Telstra is to suggest that you ………..DO NOT USE TELSTRA.
As I started to write this article I decided to research VOIP phones to see whether any other people were having trouble with VOIP phones. Imagine my surprise when I found the following article in which Telstra said Consumer VoIP not reliable.
Admittedly this article was written in May 2011 so you would assume that in the 2 and a half years in between they would have been able to catch up to their opposition. Obviously not!
Internode director Simon Hackett’s reply to the Telstra article shows just how far behind our Telco giant has fallen.
Privatisation does not appear to have helped Telstra’s attitude towards their customers, and they will keep you on hold, and pass you round in circles, while not actually addressing the real problem.
THEIR VOIP SYSTEMS JUST DON”T WORK PROPERLY.
David Thodey became Chief Executive Officer of Telstra on 19 May 2009 announcing a strategy of market differentiation and a renewed focus on customer service and satisfaction.
I’m sorry to tell you Mr Thodey, …………YOU HAVE FAILED IN YOUR STRATEGY on customer service and satisfaction.