TELSTRA

Telstra5Towards the end of last year we called Telstra and asked them to install a telephone system.

After some discussion they suggested their VOIP system, and we merrily went along with their suggestions as we know that Telstra is the main player in the phone Market, and they obviously know what they are doing.

Boy!  Were we wrong!

Since that day we have battled to keep our phones, emails and website all working at the same time.

They have sent technicians out on a number of occasions, changed the router 4 times and threatened us with a $180 cancellation fee to get out of the contract.

Well my answer to Telstra is to come and take the phone system and put it where it fits best.  No amount of cancellation fee is worth losing your business over. We are constantly getting emails and phone calls asking us if we are still in business because our emails are bouncing back to the senders.

Now having gotten all of that off my chest I want to say that I am not “technology deficient”.  I had a Skype phone many years ago with “3” and appreciate the value of VOIP. Unfortunately my current experience with Telstra is to suggest that you ………..DO NOT USE TELSTRA.

As I started to write this article I decided to research VOIP phones to see whether any other people were having trouble with VOIP phones.  Imagine my surprise when I found the following article in which Telstra said Consumer VoIP not reliable.

http://delimiter.com.au/2011/05/02/consumer-voip-not-reliable-says-telstra/

Admittedly this article was written in May 2011 so you would assume that in the 2 and a half years in between they would have been able to catch up to their opposition.  Obviously not!

Internode director Simon Hackett’s reply to the Telstra article shows just how far behind our Telco giant has fallen.

http://delimiter.com.au/2011/05/04/why-telstra-is-wrong-on-voip-by-simon-hackett/

Privatisation does not appear to have helped Telstra’s attitude towards their customers, and they will keep you on hold, and pass you round in circles, while not actually addressing the real problem.

THEIR VOIP SYSTEMS JUST DON”T WORK PROPERLY.

David Thodey became Chief Executive Officer of Telstra on 19 May 2009 announcing a strategy of market differentiation and a renewed focus on customer service and satisfaction.

I’m sorry to tell you Mr Thodey, …………YOU HAVE FAILED IN YOUR STRATEGY on customer service and satisfaction.

Posted on February 13, 2014 in Uncategorized

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Responses (4)

  1. Annie Mac
    March 2, 2014 at 1:25 pm ·

    Righto…I am afraid you are taking a very narrow view!
    Rise Up has every right to denounce Telstra on a political page.That is what politics is all about..trying to correct and improve the Australian way of life.
    It is not ‘raging ‘as you call it, but stating the facts so we can make our own minds up.You can’t make your mind up if you don’t have the facts.
    It doesn’t make them look bad at all.I appreciate what Rise Up has said. If a company is run inefficiently, we need to know about it!

  2. Amanda
    March 1, 2014 at 3:57 pm ·

    Hi Admin,
    If you continue to have problems with Telstra, contact the telecommunications ombudsman. You’ve signed up to receive a service which you are currently not getting (I bet you still have to pay for it!). It sounds like you’ve been patient and allowed them ample opportunity to rectify the situation so my suggestion would be to go to the ombudsman next.

  3. Righto
    February 19, 2014 at 7:36 am ·

    Really?

    Really?

    What makes you believe that this belongs on the front page of a political party’s website? I’m a supporter of rise up, but this honestly makes me question your opinions, if this is the way that you publicly rage about Telstra (about such a tiny issue) then how do I know that all of your raging about multiculturalism isn’t equally as unnecessary?

    What I expect to see from a professional organisation would be something to the effect of “just a quick note to let you all know that we have been experiencing some technical issues with our phone, email and web system. Please check back as we work to get these issues resolved.”

    It makes you look really really bad when you publicly denounce a company based on one bad experience…

    Sort it out and maybe you’ll have more supporters…

    • Admin
      February 19, 2014 at 8:27 am ·

      Yes Really!
      Our problems started in December 2013 and Telstra has still not managed to fix the problem, despite having technicians on our premises many times. They have changed the router 4 times and to date we still do not have telephones. Members have been sending us letters asking if we are still in existance. In my perfect world I expect major companies (and Governments) to sort out the problems.
      Since posting the article our members appreciate what we have been going through and now understand our problems.
      As regards your comments on whether multiculturalism is a problem don’t take our word for it, just look at the outcomes overseas.
      The reason that we fought for Free Speech is so that we can bring the problems into the open and discuss them.

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